Frequently Asked Questions

Everything you need to know about our inclusive and stylish footwear.

What makes BILLY Footwear unique?

Our shoes feature FlipTop Technology, incorporating a wrap-around zipper that allows the upper of the shoe to open and fold over completely. This makes stepping into the shoe easy and accessible for everyone.

How do I determine the correct size?

We recommend measuring your foot and consulting our detailed Size Guide located on each product page. If you use AFO or SMO orthotics, we suggest sizing up to ensure a comfortable fit.

What is your return and exchange policy?

We offer a 30-day return window for unworn items in their original packaging. Exchanges are free, while returns for a refund may be subject to a small processing fee.

Do you ship internationally?

Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.

How should I clean my BILLY shoes?

For canvas models, we recommend spot cleaning with a damp cloth and mild detergent. For faux-leather or specialized materials, please avoid machine washing to preserve the integrity of the zipper.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Afterpay or Klarna.